Terms, Privacy & Refund Policy

Last updated: October 16, 2026 · Contact: hello@ainswer.app

1. Terms of Service 2. Privacy Policy 3. Refund Policy

1. Terms of Service

These Terms govern your use of Ainswer (ainswer.app), an AI-visibility analytics service that measures whether AI answer engines mention or recommend a brand ("the Service"). Ainswer is operated from Taiwan ("we", "us"). By creating an account, running a scan, or purchasing a plan, you agree to these Terms. If you use the Service on behalf of a company, you confirm you are authorized to bind that company.

1.1 What the Service is

Ainswer runs real buyer-style questions through third-party AI answer engines (such as Perplexity, ChatGPT, Google AI Overviews, Gemini and Claude) and reports how a brand appears in those answers — whether it was named, recommended, or ranked, and which sources each engine cited.
Paid plans add fixed question sets, scheduled weekly scans, multi-run consistency checks (each check is repeated and the consensus is reported, because single AI answers vary run to run), competitor benchmarking, citation tracking, alerts, and downloadable reports.
One-time Diagnostic reports and the Done-for-you service are professional-services engagements: deliverables, scope and timelines are stated at purchase or in the accompanying proposal.

1.2 What the Service is not

Results reflect the live output of third-party AI systems at scan time. AI answers change constantly; we do not guarantee that any result is complete, permanent, reproducible, or free of third-party model errors.
Ainswer provides measurement and honest guidance only. We do not manipulate AI systems, do not sell placement inside AI answers, and do not guarantee any ranking, mention rate, or change in how any AI engine describes any brand. Anyone promising guaranteed AI rankings is guessing with your budget — that includes us if we ever did, which is why we don't.
Scan output is analytics about public AI answers; it is not legal, financial, or professional advice.

1.3 Accounts, verification & acceptable use

Sign-in uses one-time email codes; you are responsible for access to your inbox. The full free audit requires verifying a company email on the domain being audited — you may only audit brands you represent, or brands we have expressly permitted you to audit (for example as an agency on behalf of a client who authorized it).
You agree not to: scrape or bulk-export the Service beyond provided exports; reverse-engineer the scoring pipeline; resell or white-label outputs except under an Agency plan or written permission; bypass usage limits, rate limits or verification; or use the Service to harass, defame, or misrepresent any third party.
We may suspend or terminate accounts that violate these Terms, create abusive load, or present fraud risk. Where practical we will warn you first.

1.4 Plans, billing & taxes

Paid subscriptions and one-time purchases are processed by our merchant of record — Paddle.com (or, for some earlier purchases, Lemon Squeezy). The merchant of record is the seller of record, processes your payment, and collects and remits applicable sales tax/VAT. We never see or store your card details.
Subscriptions renew automatically each billing period until cancelled. You can cancel anytime via the billing portal linked in your receipt or dashboard; access continues to the end of the paid period.
Plan limits (tracked brands, questions per scan, engines, scan frequency, seats) are described on the pricing page. Limits may evolve as engines and costs change; we will give at least 14 days' notice before any material reduction to a plan you are paying for.
Prices are in USD unless stated otherwise. We may change prices with notice; changes apply from your next billing period.

1.5 Your data & our IP

You retain all rights to the brand names, domains, questions and other inputs you provide. You grant us the license needed to run scans and produce your reports.
Reports and exports we generate for you are yours to use internally and with your clients. Our software, scoring methodology, site content and published research remain ours; published research may be quoted with attribution and a link.
We may use aggregated, de-identified scan statistics (never your account data, never naming unreleased client work) in our public research.

1.6 Third-party services

The Service depends on third-party AI engines and infrastructure providers. Their availability, pricing and behavior are outside our control; if an engine becomes unavailable or materially changes, we may substitute an equivalent or adjust plan composition, with notice for paid plans.

1.7 Disclaimer & limitation of liability

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue, or data; (b) our total aggregate liability for all claims relating to the Service is limited to the amounts you paid us in the three (3) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

1.8 Termination

You may stop using the Service and delete your account at any time. We may terminate or suspend access for breach of these Terms. Sections that by their nature should survive (IP, liability limits, payment obligations) survive termination.

1.9 Governing law & changes

These Terms are governed by the laws of Taiwan (R.O.C.), with the Taipei District Court as the court of first instance, unless mandatory consumer law in your place of residence provides otherwise. We may update these Terms; material changes will be announced on this page (and by email for paid accounts) at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. If any provision is held unenforceable, the remainder stays in effect.

2. Privacy Policy

This policy explains what we collect, why, and your choices. Plain-language summary: we collect the minimum needed to run an analytics service — your email, the brands you scan, and operational logs. We don't sell data and we don't run ad trackers.

2.1 What we collect, and why

Account data: your email address — to send sign-in codes, receipts, scan notifications and service messages (legal basis: contract performance).
Brand & scan data: the domains, brand names, competitors and questions you ask us to scan, and the results we generate (contract performance).
Billing data: handled by the merchant of record (Paddle / Lemon Squeezy); we receive order metadata (plan, status, country, receipt id) but never card numbers (contract performance, legal obligation).
Usage & log data: IP address, user agent, request logs and first-party product events (e.g. "scan started") — to operate, secure, rate-limit and improve the Service (legitimate interest). We use first-party analytics only; no third-party advertising trackers or cross-site cookies.
Correspondence: emails and feedback you send us (legitimate interest in responding).

2.2 Cookies & local storage

We use strictly necessary cookies for authentication (Supabase session) and browser local storage for preferences such as interface language. We do not use advertising cookies, which is why there is no cookie-consent banner — there is nothing optional to consent to.

2.3 What we do NOT do

We do not sell or rent personal data, ever.
We do not send marketing email without your consent, and every non-transactional email includes an unsubscribe.
We do not store payment card details.
Brand-scan questions sent to AI providers never include your personal account data — engines see the questions, not who asked.

2.4 Processors & international transfers

We rely on a small set of providers to run the Service: Vercel (hosting), Supabase (database & authentication), Resend (transactional email), Paddle and Lemon Squeezy (merchants of record for payments), and AI/search providers (Anthropic, OpenAI, Google, Perplexity, DataForSEO) that process the scan questions. These providers are located in or process data in the United States and the European Union; transfers rely on the providers' standard contractual safeguards. We work from Taiwan.

2.5 Retention

Account and scan data: kept while your account is active, deleted within 30 days of a deletion request.
Operational logs: rotated on a short cycle (typically ≤ 90 days).
Billing records: kept as long as tax and accounting law requires.
Published research uses aggregated data that is not tied to any account.

2.6 Security

Data in transit is encrypted (TLS); data at rest is stored with our infrastructure providers' encryption. Access to production data is limited to the operator. No internet service can promise perfect security; if a breach affects your personal data we will notify you without undue delay.

2.7 Your rights

Depending on where you live (including under GDPR and similar laws), you may have rights to access, correct, export, restrict, object to processing of, or delete your personal data. Email hello@ainswer.app from your account address and we will act within 30 days, except for records we must keep for legal or billing reasons. You may also lodge a complaint with your local data-protection authority. The Service is not directed at children under 16, and we do not knowingly collect their data.

2.8 Changes

We will post any changes to this policy here and update the date above; material changes will be emailed to account holders before they take effect.

3. Refund Policy

Subscriptions — 14-day guarantee: if you are unhappy with your first subscription period, email us within 14 days of your first payment and we will refund it in full, no questions asked.
Renewals: renewal charges can be refunded if requested within 7 days of the charge and the period's scan quota has not been substantially used.
One-time Diagnostic: full refund any time before the report is delivered. After delivery, the work has been performed and the report is yours; refunds after delivery are at our discretion for quality issues — tell us what's wrong and we will fix or refund.
Done-for-you: monthly; cancel anytime effective at the end of the current month. The first-month onboarding fee covers work already performed and is non-refundable once source placements have begun, except as required by law.
Refunds are issued by the merchant of record (Paddle or Lemon Squeezy) to the original payment method, typically within 5–10 business days.
To request a refund, email hello@ainswer.app from your account email with the receipt number.